As a business that trades on its reputation and tries to operate ethically, we thought we should highlight some of the mis-selling practices that we are increasingly coming across in the industry.
We take 5-6 enquiries a month from customers who have been approached by ‘dodgy’ heat pump installers – their sales approach and offer looks something like this:
The customer has been cold-called
Exaggerated Energy Saving Calculations
They have been told they will make substantial energy cost savings against their existing heating system irrespective of what fuel their existing heating system uses
Promised Excessive Subsidies
They are promised excessive subsidies under the government’s Renewable Heat Incentive scheme
Overpriced and Oversized
The heat pump system proposed (generally air source) is substantially overpriced, sometimes by as much as 200%, and the heat pump is often substantially oversized
Persuasive Selling Strategy
In the worst cases the salesman will ‘door-step’ the customer and try to coerce the customer into signing a contract there and then.
How Do You Know?
Mains Gas If you have mains gas to your property then a heat pump system is unlikely to make financial sense for you – running costs for mains gas heating systems are similar to heat pump systems and have been for the last 5 years.
Subsidy Promises As of September 2017 the Renewable Heat Incentive for domestic installations has beene capped. In practice this means that maximum subsidies for air source heat pumps will be in the region of £1,500 per annum and for ground source will be in the region of £4,300 per annum, both paid for 7 years.
Heat Pump Pricing Current typical supply and installation prices for an air source heating system (excluding any radiator changes), including hot water and using a high quality heat pump with a 7 year warranty, are somewhere in the region of:
8 kW – £9,500
12 kW – £10,500
16 kW – £11,500
For heating only installations, around £1,500 can be taken off these prices.
Equivalent output ground source prices are in the region of 50-70% higher, excluding the groundworks.
If you are being quoted substantially more then you are probably being mis-sold.
If you are being quoted substantially less then:
- It is probably not a quality heat pump
- It will probably not be installed to a decent standard
- You probably won’t be able to contact your installer in 6 months’ time due to poor post-installation service or even liquidation!
Installers you can trust…
If you have any doubts please give us a call:
– Advice based on our expertise and experience is always freely given
– We don’t do pressure sales
– We won’t sell you anything we wouldn’t do ourselves.
*Figures quoted are correct as at September 2017