Maintenance & Servicing / Call Out
Trusted Energy Solutions have a full servicing, maintenance and call-out offer for both existing and new customers.
With all of our installations we offer a 2 year insurance backed workmanship warranty as standard, as well as offering free extended manufacturer backed warranties on a number of our core products.
We clearly recognise the importance of service faults for our customers and treat incidents as real moments of truth where our response to urgent problems should set us apart. Thus if you have a significant heating, hot water or power problem then you can expect a rapid response from one of our engineers.
We are frequently asked to assist with problems or servicing for systems installed by other 3rd parties (who may no longer be trading) – this is something we are happy to do and we will always apply our best endeavours to assist in these situations.
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Air source heat pump replacing costly oil fired boiler. Best purchase ever. Saving over £2,000 pa on oil and £26 per month on boiler maintenance. Electricity bill only gone up by £1,000. Home is much warmer throughout the day, which is ideal now my wife and I are retired and spend a lot more time at home during the day. Found the company to be very professional, helpful and knowledgeable at all times without being pushy. We were dealt with by Mark Roper and all times we found that he had our best interest at heart.
We would highly recommend Mark and the team, who were very professional, helpful and knowledgeable and skilfully managed our project at every stage. We would definitely work with them again in the future.
We were keen to install a more sustainable heating system and to benefit from government grants, but were concerned at the number of ‘cowboys’ operating in the sector. We were delighted the willingness of Trusted Energy Solutions to listen to what we needed rather than trying to sell us what was convenient to them. They were very supportive during the somewhat eccentric grant process, and considerate and tidy during the installation process. In summary, we are now warm, and get quarterly cheques from the government for the privilege - what is there not to like?
All the staff at Trusted Energy Solutions have worked hard to help deliver my biomass boiler on time and to suit our needs. They have made the installation smooth and have been helpful and understanding talking me through the process of RHI registration and submitting readings.
We were looking for an alternative to our oil fired heating, which was getting very costly to run, but were unaware as to what the alternatives were. That was until we were referred to Mark Roper who explained everything in detail without any sales pressure at all. We felt we could trust his advice and went ahead with a pv panel installation and a heat source pump for our central heating. Our fuel costs are now much lower and any sign of an oil fired installation has gone! From start to finish the installers were very professional and clearly skilled at what they did. We would have no hesitation at recommending Mark and his company to any interested clients.
Everything went well and apart from Winston the pig getting a bit stressed due to having strangers watching him eat, the disruption was kept to a minimum. The whole installation was completed in a very professional way and the guys were great.
Highly satisfied with the way the installation was conducted and managed; everything went smoothly and the process was made very easy for us by the team. Would definitely recommend Trusted Energy to anyone looking for any products in the future!
I am very pleased with the highly efficient and prompt service I received from the engineers at Trusted Energy; they were thoroughly professional and knowledgeable - Thank you!
We are very pleased with your upgrades to our heating system for our extension. We couldn't have asked for more - your team has excelled themselves.
Huge thanks to you, Mark and the whole team for such a wonderful job - great expertise and support!